Privacy Policy
Welcome to EDDIE Medical AI
At EDDIE Medical AI (“we,” “our,” or “us”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, and other contact details when you contact us or request information.
- Information you provide when you interact with our sales team or sign up for our services.
Non-Personal Information
- Technical data such as IP address, browser type, operating system, and device type.
- Usage data including pages visited, time spent on the site, and referring URLs.
Medical and Health Information
As EDDIE is a HIPAA-compliant solution, we process medical records and clinical data strictly for purposes aligned with healthcare operations, legal claims, and insurance reviews.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Enhance Services: Deliver and improve our AI-driven medical record interpretation services.
- Customer Support: Address your inquiries and provide effective support.
- Compliance: Ensure adherence to HIPAA and other applicable laws and regulations.
- Marketing: Send promotional materials (with your consent) about our services.
- Analytics: Evaluate and improve user experiences through aggregated data.
3. Data Protection and HIPAA Compliance
We are committed to safeguarding your personal and medical information:
- Encryption: All data is encrypted during transmission and storage.
- Access Control: Only authorized personnel have access to sensitive data.
- HIPAA Compliance: Our systems and processes adhere strictly to HIPAA regulations, ensuring the confidentiality, integrity, and availability of protected health information (PHI).
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
- With your explicit consent.
- With trusted service providers who assist us in delivering our services, subject to strict confidentiality agreements.
- As required by law or to comply with legal obligations, such as subpoenas or court orders.
5. Retention of Information
We retain personal and medical data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, regulatory, or contractual requirements.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal and regulatory obligations.
- Restriction: Request limitation on the processing of your data.
To exercise these rights, please contact us.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
EDDIE Medical AI
+1 888-964-4510
Email Us
Effective Date: [20/12/2024]